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Diver Dan's Store Policies
Refund / Exchange Policy
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30 day refund / 60 day exchange. All items must have a receipt and be in re-saleable condition
with all original packaging material.
No refunds or exchanges on Scuba tanks -
All sales final.
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Credit Card refunds will be credited back to the card used.
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A check will be mailed within five working days for cash and check refunds over $100.00. No cash refunds will be issued prior to the check clearing the bank.
Check Policy
Special Order Policy
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Special
Orders require a 100% down payment.
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Freight
charges may be applicable and are
non-refundable.
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Return/Exchange Policy. Refunded items
must be returned within 30 days of arrival
from the manufacturer. Exchanged items
must be returned within 60 days of arrival.
Returned items must have a receipt, must
have all original packaging, and be in
re-sellable condition.
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Return of
“Regular” In-Stock items are eligible for
full refunds or exchanges.
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Return of
“Non-Regular” In-Stock items will be charged
a 33% re-stocking fee. Return freight
charges may also be applicable.
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Special
Order of “Halcyon” products are Final.
No returns, exchanges or refunds.
Lay-A-Way Policy
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Diver Dan's
offers Lay-A-Way for regular priced,
in-stock items only. No Lay-A-Way's on
Special Orders.
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Customer
must put at least an initial 25%
down-payment.
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Customers
must make regular payments at least every 90
days to show "activity" on the Lay-A-Way
item(s).
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Any
Lay-A-Way
item(s) left in the store for over 180 days
with "no activity" becomes property of Diver
Dan's and may be
sold by Diver Dan's. All monies paid
will be forfeited.
Gift Certificates Policy
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Gift Certificates may be purchased for any amount.
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Gift Certificates may be redeemed for merchandise only. No
cash refunds. After initial use any unused balance will be put on a in-store account.
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Gift Certificates may not be used for Instructor Class
Fees.
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There is no expiration dates on
Diver Dan's Gift Certificates.
Class Fee Policy
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Any Class
Fee's (Class Fee's / Pool Fee's / Rental
Fee's / Boat Fee's . . .) paid to the store
are not refundable once they have begun the
class.
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Any Class
Fee's (Class Fee's / Pool Fee's / Rental
Fee's / Boat Fee's . . .) paid to the store are good for one year.
Customers may transfer from one start
date to another for one year, and is
eligible for a Class Fee refund up to
one year from the initial sign-up date
(provided that they have not yet began any
training).
After one year from the initial sign-up
date there will be no refunds, and the
customer forfeits these fees.
Repair / Service Policy
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