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Diver Dan's Store Policies

Refund / Exchange Policy

  • 30 day refund / 60 day exchange. All items must have a receipt and be in re-saleable condition with all original packaging material.  No refunds or exchanges on Scuba tanks - All sales final.
     

  • Credit Card refunds will be credited back to the card used.
     

  • A check will be mailed within five working days for cash and check refunds over $100.00.  No cash refunds will be issued prior to the check clearing the bank.

Check Policy

  • Diver Dan's does not accept checks.  Payments may be made with Credit Cards or Cash.

Special Order Policy

  • Special Orders require a 100% down payment.
     

  • Freight charges may be applicable and are non-refundable.
     

  • Return/Exchange Policy.  Refunded items must be returned within 30 days of arrival from the manufacturer.  Exchanged items must be returned within 60 days of arrival.  Returned items must have a receipt, must have all original packaging, and be in re-sellable condition.
     

  • Return of “Regular” In-Stock items are eligible for full refunds or exchanges.
     

  • Return of “Non-Regular” In-Stock items will be charged a 33% re-stocking fee.  Return freight charges may also be applicable.
     

  • Special Order of “Halcyon” products are Final.  No returns, exchanges or refunds.

Gift Certificates Policy

  • Gift Certificates may be purchased for any amount.
     

  • Gift Certificates may be redeemed for merchandise only.  No cash refunds.  After initial use any unused balance will be put on a in-store account.
     

  • Gift Certificates may not be used for Instructor Class Fees.
     

  • There is no expiration dates on Diver Dan's Gift Certificates.

Class Fee Policy

  • Any Class Fee's (Class Fee's / Pool Fee's / Rental Fee's / Boat Fee's . . .) paid to the store are not refundable once they have begun the class.
     

  • Any Class Fee's (Class Fee's / Pool Fee's / Rental Fee's / Boat Fee's . . .) paid to the store are good for one year.  Customers may transfer from one start date to another for one year, and is eligible for a Class Fee refund up to one year from the initial sign-up date (provided that they have not yet began any training).  After one year from the initial sign-up date there will be no refunds, and the customer forfeits these fees.

Repair / Service Policy

  • All Service is warranted for 90 days. No refunds for Service Labor or Parts.
     

  • Any service item left in the store for over 120 days becomes property of Diver Dan's and made be sold by Diver Dan's.